Users of all power products and accessories will benefit from complimentary warranty maintenance. Each of our products is backed by a minimum warranty period of 1000 hours of operational use or 12 months, ensuring your peace of mind.

Our service department assumes full responsibility and offers prompt technical support, facilitating swift resolutions, generator repairs, replacements, and customized solutions.

We cover all repair expenses within the warranty period, including replacement costs and any associated expenses.

Rapid Response
Our after-sales service is committed to promptly addressing your needs, with the quickest possible response time for parts replacement, maintenance, and commissioning. Our goal is to ensure your unit swiftly returns to normal operation.

Exclusions from Warranty Coverage:
– The warranty does not cover damage resulting from accident-induced operation, improper operation, or unauthorized modifications. Force majeure events such as earthquakes, lightning strikes, fires, floods, wars, or other disasters are also not included in the warranty service. Damage arising from alterations, spare parts replacement, cover replacement, engine replacement, alternator replacement, or chassis modification is not covered.
– Damage caused by improper maintenance or servicing conducted by unauthorized service agents is not covered.
– Damage resulting from shipping, improper installation, or unauthorized repairs is excluded. If the attachment or product is used in violation of the law or is subjected to obvious malicious intent, it will not be covered by the warranty.
– Inadequate maintenance or failure to follow the provided manual guidance will also void the warranty.
– The warranty does not extend to any damage directly or indirectly resulting from incorrect repairs, as well as direct damages caused by faults and malfunctions.
– Failure to provide the necessary Meta product warranty document may void the warranty.
– Consumable items such as belts, batteries, engine oil, antifreeze, and anti-corrosion filters are not eligible for warranty coverage.
– Economic losses or additional expenses stemming from genetic factors are not covered by the warranty.

To ensure optimal performance and a prolonged machine lifespan, it is imperative that operators adhere to the correct procedures outlined in the operation manual. Regular inspection, adjustment, and cleaning of all components are necessary for the machine to operate smoothly. Furthermore, routine maintenance and repairs play a crucial role in preventing premature wear and tear of all parts.